Help
Ticket delivery, guarantee, prices, payment, travel: these answers summarise our terms of sale, which prevail.
Tickets are delivered electronically: printable e-ticket, mobile ticket or transfer to the organiser's official app (for example the UEFA or FIFA apps), which you must then install and register on. Exceptionally, they may be handed over in person at a meeting point agreed with you. The expected delivery date is shown when you order: many organisers only release tickets a few days, or even a few hours, before the event. If the organiser requires it, the format may change after your order, at no extra cost. Give us a valid e-mail address and WhatsApp number, and check your messages until the event.
The All Access Guarantee applies: valid tickets, delivered before the event, or you are refunded. If your tickets cannot be delivered, we supply replacement tickets of the same or a higher category, at no extra cost; failing that, you receive a full refund within 14 days and a credit of 10% of the order amount, valid 12 months. Entry refused with a valid ticket supplied by us: full refund, on proof sent within 48 hours. Seating in a lower category than purchased: refund of the difference. Event cancelled: full refund, service fees included, within 14 days of the organiser confirming the cancellation. Event postponed: your tickets remain valid for the new date. Full details are in article 7 of the terms of sale.
All Access is an independent reseller: it sells tickets in its own name, is not the organiser of the events and is not affiliated with the organisers, unless stated otherwise on the offer. Its prices follow the resale market and may therefore be higher than the face value, which is the price printed by the organiser. When we know it, the face value is shown. The displayed price includes service fees and the support of our concierge team, before, during and after the event.
You pay by card through the secure payment offered at the end of the order, with 3-D Secure authentication; payment data is processed directly by the payment provider. The displayed price is the total price per ticket, service fees included, taxes included where applicable: no fee is added at payment, except options you choose yourself. Prices can be displayed in euros, dollars, dirhams or pounds sterling; your bank may apply its own exchange fees. Once payment is accepted, the order is final and you receive an e-mail confirmation.
It depends on the organiser. A named ticket is issued in the name you give us; depending on the organiser, a name change may be impossible or charged. Give the exact names when you order and follow the organiser's entry conditions, which may include an ID check.
Seats are sold by category or area and may be located anywhere within the category purchased. They are together only if the offer says so (“seats together” or “in pairs”: in the latter case, only the seats of the same pair are next to each other). The seating plan shows where categories are, not a specific seat.
No: tickets give access to an event on a specific date and cannot be returned or exchanged, except in the cases set out in article 7 of the terms of sale (All Access Guarantee).
Yes. Our concierge service handles Business or First Class flights, hotels and transfers around the event. Message us on WhatsApp (destination, dates, number of travellers): requests are free and without obligation. You receive a written proposal detailing the provider, schedules, total price and cancellation conditions; the booking becomes binding only after your written acceptance, payment and issuance by the provider. All Access acts as an intermediary: flights and hotels are issued by a partner travel agency, the airline or the establishment. In Business and First Class, on flights of 4 hours or more, we have seen up to 60% off the airline's public fare on some flights; the saving varies with the flight and the date and is never guaranteed before the ticket is issued. Excludes East and South-East Asia; subject to availability. See the Travel & Concierge terms.
English, French, Spanish, Russian and Portuguese: the website is available in these five languages and you can write to us in any of them, by e-mail or on WhatsApp.
By e-mail at contact@allaccessconciergerie.com or on WhatsApp at +971 54 700 4469. For a ticket issue, write to us within 7 days of receiving them and no later than 48 hours after the event: we reply within 7 working days and first seek an amicable solution.
Terms of sale · All Access Guarantee · Travel & Concierge terms · Legal notice
Tickets subject to our terms of sale · Independent reseller, not affiliated with the organisers